As recent news events have shown, people working at home might be safe from getting COVID-19, but they are vulnerable to other problems that business continuity professionals have never had to think about before. In today’s post, we’ll look at what those problems are and suggest ways BC professionals can protect their organizations from being impacted by them.
In calling this post “Home Alone,” I’m not imagining that remote workers are the only ones at home during the times when they are working. These days, if they’re parents, there is a good chance they have children doing remote learning at home as well. What I mean is they are physically isolated from their company’s infrastructure and support staff.
Many of our clients have begun to breathe easy regarding their remote work solutions. At most organizations, the feeling is that after a lot of hard work, they have got the work-from-home piece sorted out. Office staff are able to carry on their activities. Teams are able to function. The work is getting done. The company has dodged a bullet.
Every company who has pulled off a successful transition to a remote work solution deserves to be congratulated. It was no easy feat. The workers also deserve congratulations, as well as continued support from management.
However, it would be a mistake for either the C-suite or the business continuity management (BCM) office to get complacent about their remote-work solutions.
The shift to remote work has also created unprecedented new vulnerabilities—vulnerabilities that BCM teams have never had to give much thought to before.
Two recent news events show why we still have work to do in terms of hardening our remote-work solutions.
The first is the outage of the Zoom video-conferencing app that flared up on the East Coast, in the Atlanta area, and in the U.K. late last month. (Zoom also suffered widespread outages earlier this week, according to Downdetector, though Zoom says there was no interruption of service.)
The second event is Hurricane Sally earlier this week, which caused the loss of power to half a million homes and businesses in Alabama and Florida.
I wish there was a way of knowing how many remote workers were left twiddling their thumbs after those two events, how much work was delayed or abandoned, and how much revenue lost. My guess would be that the cost of these problems for business was substantial.
And the impact of the West Coast fires on people’s ability to work from home can only be guessed at.
Corporate office buildings, as we now know, are not a good an environment for keeping people safe from airborne viruses. However, they are good in terms of being hardened against power and network outages. In this respect, they are much more resilient than people’s homes tend to be.
The examples I gave above will have tipped you off about some of the big vulnerabilities that come with working from home. Let’s get on with the full list, as well as my suggestions on how your organization can protect itself from impacts in each area.
The following are the main threats to the ability of home-based workers to do their jobs:
These are the main threats to remote workers’ ability to do their jobs, and the areas where BCM staff should look first to create protective redundancies.
By and large, companies have done a great job in implementing remote-work solutions. However, as recent news events have underscored, home-based employees face unique threats to their ability to do their jobs. Remote workers are more vulnerable than office workers to power, network, and app outages, among other problems. BCM staff should harden their remote-work solution by providing redundant resources for home workers, especially those in key roles.