The 9 Hallmarks of Quality BCM Service

There must be something special about the number nine. When we talk about looking our best, we speak of dressing to the nines. When we’re happy, we talk about being on cloud nine. And when we [...]

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You’re Doing It Wrong: Residual Risk

[This is the second post in our occasional series “You’re Doing It Wrong.” The first post was on BCM Metrics.] I realize that the title of this post is probably incorrect. It’s probably not right [...]

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